Service Appointment & Enquiry
Customer Service Tel: 4000-0750-68
Service Appointment & Enquiry
Customer Service Tel: 4000-0750-68
On the afternoon of September 21, 2019, in response to the widespread irregularities in the installation process of transformer products, Haihong Electric convened more than 80 sales personnel, after-sales service, quality inspection, technical engineering personnel and other related personnel from various business departments to hold a seminar meeting. The theme of the meeting is to discuss how to strengthen the communication and linkage of information, aiming at the current phenomenon of non-standard installation of power distribution equipment, arousing the attention and resonance of all parties, and escorting the safety of the power grid.
To provide customers with five-star service is the development purpose of Haihong. In the past two years, Haihong has participated in the process of customer product acceptance and found that there is a phenomenon of irregular installation of products. In line with the original intention of escorting the power grid, in July this year, Haihong released the "Explanation Letter on the Installation of Dry-type Transformer Products in the Recent Period" through the WeChat public account, which described in detail that before the product was powered on, due to irregularities in the handling, installation and other related links, the product had major problems during operation. Potential safety hazards (metal foreign objects such as wrenches, screws, washers, etc. are found in live parts such as coils and leads). At the same time, it also showed that the casing was trampled and the product was damaged during the product installation process.
Two months have passed. During this period, in a responsible manner, Haihong has informed customers and installation companies of potential safety hazards of irregular construction of the products. Protection, try to avoid non-professionals in the process of product transportation, handling and installation to cause hidden dangers to the product. Starting from various aspects such as information, contracts, publicity, product protection, etc., a number of measures have been taken to remind, prevent, and resist unsafe behaviors. On the other hand, Haihong strengthened the inspection of the delivered products and found the seriousness of this phenomenon: In addition to dry-type transformers, oil transformers, European transformers, group transformers, high and low voltage cabinets, etc. were found to exist. After the products were shipped, due to The product is damaged due to improper handling, installation and storage on site.
When an accident occurs during product operation, the first reaction of the customer is the product quality problem, and they will not go into the details to find out what caused the problem. This kind of preconceived inertial thinking has caused losses to the brand of power distribution product manufacturers. Haihong has always attached great importance to product quality and brand maintenance. The company attaches great importance to the irregular installation of products and holds large-scale seminars to discuss solutions.
At this meeting, the participants actively spoke, put forward their personal experience, views on the incident, and put forward many good suggestions. Chairman Xu Kaixuan also mentioned: Every colleague of the company is the fulcrum of the company's development. The brand risk the company is currently facing requires everyone to unify their goals, give full play to team strength, strengthen execution, strengthen communication with construction units and users, and implement work. Go to the real place and pursue the high-quality development of Haihong.
The seminar came to a successful conclusion with warm applause. Although the meeting ended, the valuable opinions collected at the meeting need to be followed up and implemented. It is believed that through the collective wisdom of Haihong people, through vigorous publicity and reminders to construction units and customers, it will cause The operators of each link attach great importance to the protection of the product during the construction operation. After the construction is completed, the product is cleaned and inspected to prevent sundries from falling into the product. Work to protect the security of the power grid.